Vragen

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Veelgestelde vragen

Op deze pagina vind je alle meest gestelde vragen over bestellingen, betalingen en leveringen. Mocht je toch nog een andere vraag hebben. Twijfel dan niet om contact met ons op te nemen! We helpen je graag verder.
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Onze service

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Vóór 11:00 uur besteld, morgen in huis

Hoge kwaliteit tegen de beste prijs

Collectie aangepast op het seizoen

Duurzaam verpakt

Direct van de kweker dus verser

9 dagen vaasgarantie
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Alles over bestellen

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[av_toggle title=’Hoe kan ik een bestelling plaatsen?’ tags=” custom_id=” av_uid=’av-402jj7′ sc_version=’1.0′]
Op onze productpagina zoek jij het product uit die jij wilt bestellen. Vervolgens voeg je jouw product toe aan de winkelwagen en vul je alle gegevens in die gevraagd worden. Je kiest een betaalmethode en bevestigt en betaald de bestelling. Zodra wij de bestelling binnen hebben, krijg je hier een bevestiging van via de mail. Wanneer wij jouw bestelling hebben verzonden, krijg je een e-mail met daarin een Track en Trace link. Makkelijker kan niet!
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[av_toggle title=’Ik heb geen bevestigingsmail gekregen, wat nu?’ tags=” custom_id=” av_uid=’av-402jj7′ sc_version=’1.0′]
Daar is iets misgegaan! Niks aan de hand, wij hebben jouw bestelling wel binnenkregen. Mocht je toch twijfelen dan kun je ons altijd een mailtje sturen en kijken we met je mee.
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[av_toggle title=’Kan ik een bestelling naar iemand anders toesturen? ‘ tags=” custom_id=” av_uid=’av-402jj7′ sc_version=’1.0′]
Jazeker! Je kunt in de laatste stap van het bestelproces aangeven wat het factuuradres is, vervolgens kun je aangeven of het afleveradres afwijkt van het factuuradres. We hebben wel jouw e-mailadres nodig zodat de gelukkige niet de orderbevestiging ontvangt. Het zou natuurlijk jammer zijn als de verrassing verklapt wordt door onze mailtjes.
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[av_toggle title=’Zijn de prijzen inclusief btw?’ tags=” custom_id=” av_uid=’av-402jj7′ sc_version=’1.0′]
Ja, al onze prijzen zijn inclusief btw.
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[av_toggle title=’Wordt de factuur mee verstuurd met het pakket?’ tags=” custom_id=” av_uid=’av-402jj7′ sc_version=’1.0′]
Nee, de factuur krijg je alleen per mail toegestuurd, zo besparen wij het milieu en als het een cadeau is wil je natuurlijk niet dat de gelukkige ontvanger de factuur bij zijn cadeautje krijgt.
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Alles over betalen

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Alles over levering

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Standaard levering, van maandag tot en met zaterdag tussen 09:00 en 18:00
Avondlevering, van dinsdag tot vrijdag tussen 18:00 en 22:00 (€1,55)
PostNL-punt, kies het punt bij jou in de buurt en haal het pakket op wanneer het uitkomt

België

Standaard levering van maandag tot en met zaterdag tussen 09:00 en 18:00 (€2,95)

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Wat vervelend! Helaas gaat er weleens wat mis bij PostNL, niet zo gek ook, als er zoveel pakketjes te verwerken zijn. Als je pakket niet is aangekomen starten we een onderzoek voor je, zodat we zo snel mogelijk kunnen achterhalen waar jouw pakket. Als je bestelling gevonden wordt, dan sturen we je uiteraard de order opnieuw toe.
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[av_toggle title=’Kan ik een levertijd kiezen?’ tags=” custom_id=” av_uid=’av-kxitvzdp’ sc_version=’1.0′]
Nee helaas kan dat niet. PostNL zal je een dag voor de levering een tijdsframe geven waarin zij verwachten jouw pakketje af te kunnen leveren.
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[av_toggle title=’Kan ik instructies over de bezorging doorgeven?’ tags=” custom_id=” av_uid=’av-kxitvzdp’ sc_version=’1.0′]
Jammer genoeg kunnen wij geen instructies doorgeven aan PostNL. Wij kunnen hen dus ook niet doorgeven dat het pakket in de schuur gezet mag worden als je niet thuis bent bijvoorbeeld. Je kunt natuurlijk wel een briefje achterlaten op jouw voordeur voor de bezorger. Wij kunnen alleen geen garantie geven dat de bezorger de instructies ook opvolgt. Mocht het pakket toch kwijtraken dan ligt de verantwoordelijkheid namelijk bij de bezorger.
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[av_toggle title=’Kan ik mijn bestelling ook ophalen?’ tags=” custom_id=” av_uid=’av-kxitvzdp’ sc_version=’1.0′]
Dit is niet mogelijk omdat we geen bezoekadres of winkel hebben.
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[av_toggle title=’Bieden jullie garantie op boeketten?’ tags=” custom_id=” av_uid=’av-kxitvzdp’ sc_version=’1.0′]
Wij garanderen dat het boeket 9 dagen lang mooi blijft mits je de bloemen goed verzorgd. Onze verse bloemen zijn een natuurproduct, hierdoor kan het voorkomen dat de kwaliteit toch een keer tegen valt. Mocht dit het geval zijn, laat het ons dan weten binnen 9 dagen na aankoop, middels een aantoonbare reactie. Wij ontvangen dan graag 3 foto’s (bovenkant, zijkant en van de stelen) en de omschrijving van de klant. Deze klacht kun je mailen naar info@dutchflowerhouse.com.

Op al onze artikelen geldt de wettelijke garantie, dat wil zeggen dat een product datgene is of moet doen wat de consument er in alle redelijkheid van mag verwachten, onze garantie doet niets af aan de wettelijke garantie.
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[av_toggle title=’Kan ik het boeket ook retour sturen?’ tags=” custom_id=” av_uid=’av-kxitvzdp’ sc_version=’1.0′]
Helaas is het niet mogelijk om een vers boeket naar ons retour te sturen, op bloemen is namelijk het herroepingsrecht uitgesloten i.v.m. de beperkte houdbaarheid hiervan. Voor onze giftcard geldt het herroepingsrecht van 30 dagen totdat je de bon verzilverd hebt. Indien er schade is opgetreden voor of tijdens het verzenden aan producten zoals de vazen die wij verkopen, versturen wij geheel kosteloos een nieuwe vaas op.
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[av_heading heading=’Voor al jouw bloemen en planten!’ tag=’h2′ style=’blockquote modern-quote’ subheading_active=” show_icon=” icon=’ue800′ font=’entypo-fontello’ size=’40’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” icon_size=” av-medium-font-size-1=” av-small-font-size-1=” av-mini-font-size-1=” color=’custom-color-heading’ custom_font=’#ffffff’ subheading_color=” seperator_color=” icon_color=” margin=” margin_sync=’true’ padding=’20’ icon_padding=’10’ headline_padding=” headline_padding_sync=’true’ link=” link_target=” id=” custom_class=” template_class=” av_uid=’av-bghtmb’ sc_version=’1.0′ admin_preview_bg=”][/av_heading]

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In onze webshop vind je een ruim assortiment aan verse boeketten, planten en droogbloemen. Wist je dat wij ook aan bedrijven leveren? Lees snel meer!
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Vers van de kweker

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Vóór 11:00 uur besteld, morgen in huis

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7 dagen vaasgarantie!

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Hoge kwaliteit tegen de allerbeste prijs

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